Export guide — Lorex

Pull a day of footage off your Lorex recorder

Lorex recorders share their menus with a couple of underlying manufacturers, so yours will match one of these paths. You'll need a USB stick (32 GB or larger). When you're done, head back to the upload steps.

Plug your USB stick into the recorder

Use a free USB port on the recorder (unplug the mouse temporarily if both ports are taken — plug it back after).

Open the backup menu

Right-click → Main Menu → Video → Backup (on some models it's directly Backup on the main menu).

Choose camera, day, and hours

Pick the channel showing your main sales floor, set the date and your open-to-close hours.

Export as MP4

Choose MP4 as the file type where offered, select the USB stick, and start the backup. A full day takes a while — leave it running.

Multiple file chunks? Recorders often split a day into many files — totally fine. Send the whole folder via Smash.

Using a computer instead? The Lorex Client / Lorex Cloud desktop apps can do it too: Playback → select camera & time range → Download.

Questions or a different camera brand? Email hello@aspen-insights.com with the brand name on your recorder — we'll send you the exact steps.

No facial recognition. People appear in our analytics as anonymous stick figures only. Your footage is deleted after analysis; only the anonymized numbers are kept.